(A) Terminology:

A Package refers to any one or more of the following: Group Tour, Tailor-made Tour, Cruises , including Extra Services (pre and post tour hotels or transfers; additional flights; excursions; I’d like my own room; supplements etc.), where they are booked at the same time as the tour.

(B) Deposits & Charges:

(1) Local Payment
Local Payment is the remaining portion of the total cost that is required in “USD cash” in full on the Package departure date as advertised on our website. For Packages in Europe the Local Payment is required in “Euro cash” in full on the Package departure date as advertised on our website.

(2) Charges
A change of tour price, client name, departure date and/or Package per person per package or any other administrative charge: depends on condition.
A change to Extra Services per booking: US$30. Extra Services may be added up to 30 days before departure without charge if available.

(3) Flights
All flights purchased in addition to or in conjunction with any Package must be paid in full at the time of booking and are non-refundable.

(4) Contract
The contract is made between Reliance Tours & Travels in Bangladesh trading as Reliance Tours & Travels and the client, being all persons named on the booking as travelling or intending to travel through Reliance Tours & Travels. The person making the booking (which is subject to these conditions) warrants that they have full authority to do so on behalf of all persons named, and confirms that all such persons are fully aware of and accept these conditions.

The contract between you and us is subject to and governed by Bangladesh law in the Bangladesh (and no other). Any claim, dispute or other matter arising from or in connection with the contract shall be subject to the exclusive jurisdiction of the English courts, regardless of where in the world you reside.

To secure a booking and contract, Reliance Tours & Travels requires a non-refundable deposit or full payment as required in Clause 1(b) per person per Package. This payment is deemed to be confirmation that the client has read and accepts these Reliance Tours & Travels. Booking Conditions. Clients booking through a travel agent or telephone, email or online will be deemed to have read these Booking Conditions and accepted them. A booking is confirmed and a contract between Client(S) and Reliance Tours & Travels exists when Reliance Tours & Travels issues an INVOICE. Errors or omissions on the INVOICE made by Reliance Tours & Travels may be subsequently amended after advising the client in writing.

Reliance Tours & Travels reserves the right to decline any booking at our discretion.

The balance of all monies due, including any surcharges applicable at that time, must be paid according to Clause 1b. In the case of non-payment of the balance by the due date, Reliance Tours & Travels will treat the booking as cancelled by the client and apply the appropriate cancellation charges.

Full payment is required for all Packages listed as “On Request” at the time of booking and these are subject to the cancellation terms in Clause 5a. When a Package is listed as “On Request”, Reliance Tours & Travels needs several business days to ensure that all of the components of the Package can be confirmed. You will be notified when the Package is confirmed and you should only then book other tour services like international flights once this has been done. If your “On Request” Package cannot be confirmed, you will receive a full refund.

Local Payment plus any local surcharges must be paid on Day 01/First day in “USD cash or Equivalent to BDT Cash” in the destination of travel or as instructed in the documentation or by local staff. For Packages in Europe and Cuba this must be paid in “Euro cash”. Failure to pay will result in the client being excluded from the Package without refund. These payments are non-refundable for any unused elements of the Package. Refer to Clause 6 for further details.

a) Changes by You:

Any request by the client to change from one Package to another or change the departure date of their chosen Package must be made in writing by the person who made the original booking. The Client will forgo any previous price promotions they may have attained when making the new booking. The new Package price will be based on the current published price found on our website (www.tripsntours.com.bd) on the date the change was requested. The client may qualify for current price promotions should they apply. Administration Charges as in Clause 1(b) will apply and any additional deposits. Should the change be requested once full payment is due, cancellation charges apply as in Clause 5.

b) Transfer of Booking:

If Client(s) or any member of Client’s party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:
• a. that person is introduced by you and satisfies all the conditions applicable to the holiday;
• b. we are notified not less than 7 days before departure;
• c. Client(s) pay any outstanding balance payment, an amendment fee per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and
• d. the transferee agrees to these booking conditions and all other terms of the contract between us. Client(s)and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 4 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

c) Changes by Us:

While Reliance Tours & Travels will use its best endeavors to operate all Packages as advertised, by entering into this contract the client accepts that it may prove necessary or advisable to vary or modify a Package itinerary or its contents due to prevailing local conditions. Reliance Tours & Travels reserves the right at any time either before or during a Package to cancel or change any of the facilities, services or prices described (including flights, transport, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. Occasionally, Group Tours clients may be separated into different transport and hotels depending on local conditions and availability at the time of booking or travel.

Some trekking and cruise Packages are operated by specialist tour operators and some tours to unique destinations are operated by trusted partners, for example tours in Iceland, Morocco and North America. You will be notified of the trusted tour operator on your confirmation invoice and with final documentation. Your contract will still be with Reliance Tours & Travels. If a significant change becomes necessary, Reliance Tours & Travels will inform the client as soon as reasonably possible if there is time before departure. The definition of a significant change will depend on the individual Package and circumstances and is at the sole discretion of Reliance Tours & Travels. When a significant change is made the client will have the choice of:
• accepting the change of arrangements;
• purchasing another available Package of a comparable or higher standard from us, if available (at no extra cost);
• if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements; or
• cancelling the Package and obtaining a full refund of all monies paid.

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include war, threat of war, terrorist activity, riot, civil strife or industrial dispute; natural or nuclear disaster, disease, fire or adverse road, river or weather conditions; technical, maintenance or compliance problems with local transport or Reliance Tours & Travels’s vehicles; changes imposed by cancellation or rescheduling of flights by an airline or main charterer, the alteration of airline or aircraft type; or any other similar events beyond the control of Reliance Tours & Travels. For those reason(s) Reliance Tours & Travels is not liable for any penalty charges associated with non-refundable airfares, in the event of a change to a Package departure time, date or airport.

a) Cancellation by Client:

The client may cancel the booking at any time provided that the cancellation is communicated to Reliance Tours & Travels in writing or official emailing even if verbal notification of an intention to cancel has been given. Cancellation charges will be applied as shown below calculated from the day written notification is received. Cancellation charges are in addition to any insurance, flight or similar service provided plus any additional charges in Clauses 1 & 6. If the reason for cancellation is covered by your insurance policy, you may be able to reclaim these charges. No refunds will be made for any services not utilized.

The date used for calculating cancellation charges is the date from which the Package within the booking commences.

Group Tours or Extra Services;
• 60 days or more: forfeit of all deposits.
• 59 – 28 days: 50% of full payment.
• 27 days or less: 100% of full payment.
Cruises to the Galapagos and Antarctica or Reliance Tours & Travels;
• 90 days or more or as advised in Clause 1b: forfeit of all deposits.
• 89 days or less: 100% of full payment.

Cancellation by Client due to Unavoidable & Extraordinary Circumstances
Client have the right to cancel his/her/their confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

b) Cancellation by Reliance Tours & Travels:

Reliance Tours & Travels reserves the right to cancel a Package in any circumstances but, except for Force Majeure or the client’s failure to pay the final balance or one of the conditions detailed in Clause 5, will not cancel a Package less than 28 days before departure. Unless the client fails to pay the final balance Reliance Tours & Travels will, upon cancellation, return all monies paid excluding payment for travel insurance, flights, similar services and administration charges or offer an alternative Package of comparable standard.

Reliance Tours & Travels sets its own minimum numbers for Group Tours based on logistics and will operate tours once minimum numbers have been reached. A number of departure dates are guaranteed to depart and will generally operate regardless of whether minimum numbers have been achieved unless it is for safety or operational reasons. On occasion a tour may continue to operate with only one or two people. Where minimum numbers have not been achieved, Reliance Tours & Travels may choose to either operate the Group Tour or cancel the Group Tour. Where we choose to cancel the booking, we will let you know no later than:
• (i) in the case of trips lasting more than 6 days, 20 days before the start of the Package;
• (ii) in the case of trips lasting between 2 and 6 days, 7 days before the start of the Package;
• (iii) in the case of trips lasting less than 2 days, 48 hours before the start of the Package.

If we have to cancel your booking in accordance with this clause, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
• (i) having a refund of all monies paid; or
• (ii) if available, accepting an offer of alternative travel arrangements of a comparable or higher standard from us (at no extra cost); or
• (iii) if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements.

Compensation

In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances:
• (i) If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;
• (ii) If we cancel your booking and no alternative arrangements are available.
If we cancel or make a major change to your holiday less than 28 days before departure, we will pay you compensation as detailed below. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
• If cancelling more than 28 days before departure: A full refund of monies paid but no further compensation.
• If cancelling between 27 – 14 days before departure: A full refund of monies paid and a 5% discount on the current price published online (excluding Local Payment) of a similar replacement Group Tour (see below).
• If cancelling within 13 days of departure: A full refund of monies paid and a 10% discount on the current price published online (excluding Local Payment) of a similar replacement Group Tour (see below).

Notes:
Refunds and discounts referred to here apply only to Group Tours cancelled within 28 days as a result of failure to achieve minimum numbers. A replacement may be any Group Tour operated by Reliance Tours & Travels up to the value of the original Group Tour booked. Refunds and discounts apply to the cost paid for the land Package only and exclude Local Payments, surcharges, Extra Services, insurance premiums and administration charges.

*IMPORTANT NOTE:
We will not pay you compensation in any of the following circumstances:
• a) where we make an insignificant change;
• b) where we make a significant change or cancel your arrangements more than 28 days before departure;
• c) where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;
• d) where we have to cancel your arrangements as a result of your failure to make full payment on time;
• e) where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;
• f) where we are forced to cancel or change your arrangements due to Force Majeure (see Clause 4);
• g) where we cancel your booking as a result of a failure to achieve minimum numbers for your tour and we notify you within the time periods stipulated in this clause.

If we become unable to provide a significant proportion of the arrangements that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.

All prices published are “from” prices Reliance Tours & Travels sells Packages with variable pricing based on availability, exchange rates, operational costs, travel seasons and years. Correct prices are published on the Reliance Tours & Travels website and are valid at the booking date. Any promotions cannot be backdated and are only available when the client makes the booking and pays the deposit. Holding an “option” to book does not guarantee the price, if it subsequently changes, until the client makes the booking and pays the deposit.

Local Payments (and tipping kitties on some Packages) are also variable pricing based on exchange rates, operational costs, travel seasons and years. Correct prices are published on the Reliance Tours & Travels website and are valid at the booking date. Any promotions do not apply to the Local Payment portion of the Package cost.

Reliance Tours & Travels reserves the right to impose surcharges on any Package if the increase in price is more than 2% for reasons arising from
(i) The price of the carriage of passengers resulting from the cost of fuel or other power sources;

(ii) The level of dues, taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, such as landing taxes or embarkation or disembarkation fees at ports and airports; or the exchange rates used to calculate your arrangements relevant to the Package. If the surcharge is equal to or greater than 10% (7% in Canada) clients will be given the option to cancel the booking with a full refund within seven days of being notified of the charge.

Should the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee as in (1b).
(iii) However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period.

The above conditions do not apply in the following circumstances:
In the event of local flight cancellations, overbooking or rescheduling of departure days and times, Reliance Tours & Travels reserves the right to pass on any extra costs to the client. In such cases, the client will have the choice to wait for the next available scheduled flight and miss some tour services included or pay any additional costs associated with upgrades or chartering aircraft as a substitute by way of local surcharges.

i. Travel Insurance:

It is recommended and mandatory for all clients travelling with/through Reliance Tours & Travels. We highly recommend and insist that you purchase your insurance policy at the same time as you book your tour as you will then be covered for Cancellation and Curtailment before your travel begins. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the Package and loss of Package monies through cancellation or curtailment of the Package for insurable reasons. Clients should ensure that there are no exclusion clauses limiting protection for the type of activities available during their Package whether included in the cost by Reliance Tours & Travels or otherwise. The travel insurance cover automatically provided with credit card purchases does not provide adequate cover as standard. Proof of adequate insurance will be requested at the start of your Package, failure to provide this will result in the client being prevented from joining the Package without refund.

ii. Altitude Sickness:

All clients warrant and accept that there is a chance they may get some form of altitude sickness on itineraries that generally travel to altitudes over 2,400 metres though Reliance Tours & Travels will not expose clients to any undue risk of altitude sickness. Reliance Tours & Travels tour leaders, staff and local suppliers working at higher altitudes will have some level of knowledge and / or training on how to help and advise you. If you have any sickness like this, please ensure your health risks and what to do in this event discussion with your doctor before departure.

It is your (Client) responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen Package as described by Reliance Tours & Travels. At the least, clients are expected to be able to carry their own luggage over short distances of up to 15 minutes’ walk and up several flights of stairs if required. Clients are also expected to accept that the Packages described are “Adventure Travel” and that travel around and facilities in developing countries will not be of similar standards which they may be accustomed to at home. We do not provide luxury travel. Those aged 16 and 17 years are accepted on some Group Tours and most Tailor-made Tours, Cruises to the Galapagos and Antarctica and Extra Services operated by Reliance Tours & Travels at our discretion provided they are accompanied by a parent or guardian who accepts full responsibility for them. Reliance Tours & Travels reserves the absolute right to decline a booking at our discretion.

Clients agree to accept the authority and decisions of employees, tour leaders and agents whilst on Packages with Reliance Tours & Travels and our Trusted Partners. If in the opinion of such person the health or conduct of a client before or after departure appears likely to endanger the safe, comfortable or happy progress of a Package the client may be excluded from all or part of the Package. In the case of ill health, Reliance Tours & Travels may make such arrangements as it sees fit and the associated total costs of these arrangements including expenses of Reliance Tours & Travels must be paid by the client.

If a client is excluded as above or chooses to leave of their own free will or leaves due to ill health or any other reason there will be no refund of the Package price, Extra Services, surcharges, Local Payment or any local surcharges. All services forming part of the whole Package booked will be forfeit though may be recoverable through the client’s travel insurance in some circumstances.

All participants in Packages operated by Reliance Tours & Travels of Bangladesh and our trusted partners and suppliers and service providers expects our clients and all to obey the laws and regulations of the countries visited.

Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the Package. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the Package in which case all monies paid will be forfeit. See Clause 9 for further information.

If the client has a complaint about any of the Package arrangements the client must bring it to the attention of the tour leader or other representative of Reliance Tours & Travels or its suppliers at the time so that they may use their best endeavors to rectify the situation. It is only if Reliance Tours & Travels is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the client’s ability to claim compensation from Reliance Tours & Travels or its suppliers being extinguished or at least reduced. Should the problem remain unresolved a complaint must be made in writing to info@redchillis.net within 07 days of the completion of the Package or all claims for compensation will be forfeit. Reliance Tours & Travels will endeavor to acknowledge correspondence within 14 days of receipt, and to provide a detailed response to any letter of complaint within 07 days of receipt.

1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organizer” of a Package and as such, we are responsible for the proper provision of all travel services included in your Package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your Package holiday you may be entitled to an appropriate price reduction or reasonable compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in your Package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show and prove that we or our supplier(s) have been negligent if you wish to make a claim against us.

2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
a. the acts and/or omissions of the person affected; or
b. the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or
c. Force Majeure (as defined in clause 4).

3) We limit the amount of compensation we may have to pay you if we are found liable under this clause:
a) Loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your travel insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
b) Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel:
d)The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.
e) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
f) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

4) It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:
a. which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or
b. relate to any business.

Reliance Tours & Travels makes arrangements with independent contractors such as airlines, transfer operators, hotels & other suppliers that provide the services that clients purchase. Although we are careful when selecting these suppliers, they are all independent parties and Reliance Tours & Travels has no control over them and is not responsible for their acts or omissions. Services provided by these independent parties are subject to applicable Provincial travel industry acts and the regulations thereunder, together with all applicable conditions imposed by the independent parties and their liability is limited by the tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements.

Reliance Tours & Travels is not responsible for any loss, damage or injury, whether physical or mental, or to property, resulting from any delay, substitution or deficiency of quality of equipment or service, or any act, omission, or negligence of any of the independent parties, their agents, servants, employees or subcontractors supplying any of the services or for any claims for such loss, damage, or injury, whether physical or mental, arising therefrom, or from any claim that arises by reason of any action or omission of any party other than Reliance Tours & Travels.

Reliance Tours & Travels is liable for any loss, damage or injury, whether physical or mental, arising from its own acts, omissions or negligence, is limited to the price of the Package and any services purchased by the client. Reliance Tours & Travels will also deduct any amount which a client receives or is entitled to receive from any supplier of services in relation to the complaint or claim in question from any amount owing by it.

Reliance Tours & Travels or our tour leaders or representatives may offer (Before or after Departure on tour) about optional activities and excursions which do not form part of your pre-booked Package and which are available in the region you are visiting. Reliance Tours & Travels has no involvement in any such activities or excursions which are not run, supervised or controlled in any way by us. They are provided by local operators or other providers who are entirely independent and they may or may not have their own public liability insurance. They do not form any part of your contract with Reliance Tours & Travels even where we suggest particular operators / providers and / or assist you in booking such activities or excursions in any way. Where a tour leader or representative collects payment for, attends and / or completes, or otherwise assists in booking any such activity or excursion for you, we and the tour leader or representative act solely as a booking agent for the local operator or provider of the activity or excursion with whom you will have a direct contract. The local operator / provider’s terms and conditions will apply. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in Clause 13 of our booking conditions will not apply to them. We do not guarantee that any optional activity or excursion mentioned will be available to book during your Package and / or will operate as advertised as these services do not form part of our contract and are not under our control. They may not be available for various reasons. Any prices given in advance are indicative only. We will not be liable if you cannot, for whatever reason, book any such activity or excursion or if the activity or excursion does not operate as advertised.

Reliance Tours & Travels will use its best endeavors to ensure that all flight prices and pre-paid taxes are correct at the time that they are quoted. Airlines reserve the right to amend or withdraw fares without prior notice. The fare can only be guaranteed when the flight booking has been paid for in full by Reliance Tours & Travels and a ticket has been issued. Flight bookings are non-transferable. Occasionally airlines cancel or reschedule flights and we may need to contact you to advise the changes or make alternative arrangements. This is beyond the control of Reliance Tours & Travels and any additional charges must be paid by the client once notified and requested by Reliance Tours & Travels.

Reliance Tours & Travels have a checked luggage restriction of up to 20kg in total. Some tours in Latin America which include domestic flights are also subject to the local carrier conditions of booking and have their own luggage restrictions which may be a maximum of 15kg. Any excess baggage charges on tour or on flights must be paid by the client. Hand luggage allowance will vary from airline to airline.

Due to variances in airline regulations and for your own comfort while travelling, Reliance Tours & Travels recommend a luggage weight of no more than 15kg checked luggage and 5kg hand luggage.

The information contained on our website and in other advertising platform or material is believed correct to the best of our knowledge at the time of publication. Errors may occasionally occur and information may subsequently change, therefore please ensure you check all details of your chosen Package (including the price) with us or your travel agent at the time of booking. Reliance Tours & Travels cannot be held responsible for any error, omission or unintentional misrepresentation that may appear on our website or in other advertising material.

In order to process bookings Reliance Tours & Travels required to collect certain personal details from you. We have a lawful basis to retain personal information when bookings are made. These details will usually include the names and addresses of party members along with passport details, credit / debit card or other payment details and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information. Personal booking information is captured securely and will not be stored for longer than necessary. We may therefore delete your personal information after a reasonable and responsible period of time.

Personal and insurance information will be collected from all clients at the onset of your Package. Once you have travelled with Reliance Tours & Travels, you will be asked to complete a client questionnaire where we will collect further details about you and the tour you travelled on. You may also be asked to review your tour on trusted review websites or we may share these reviews (from which your personal details will be withheld) with trusted review websites on your behalf.

We may disclose your personal information to the following third parties some of which are based outside Bangladesh for the purposes of our operation, these may include, without limitation:
· Mailing houses
· Payment processors
· Airlines
· Overseas tour companies or travel service providers
· IT systems administrators
· Electronic network administrators

We must pass some information on to the relevant suppliers of your travel arrangements (airlines, hotels, transport companies etc.). Where we disclose your personal information to overseas third parties, we require that they maintain appropriate standards of confidentiality and implement the correct security measures. The information may also be provided to security or credit checking companies, public authorities such as customs / immigration if required by them, or as required by law.

We only use personally identifiable data for the purpose or service that it has been submitted. We will always work to fully protect your rights and comply with our obligations and the Privacy and you will always have the opportunity to opt-out or manage your preferences. To unsubscribe from an e-newsletter, or update your preferences, you can follow the prompts that are published at the end of each newsletter or you can reply to the newsletter asking to be unsubscribed.

Our clients are hereby strongly requested and advised to purchase applicable international travel insurances before or at the time they purchase any packages or air tickets or hotels or any services from us and obviously before they start their journey. If needed, our clients can take our help to obtain or purchase the proper travel or any other type of insurances.

All clients booking through a travel agent are financially should be protected by the travel agent’s own insolvency protection scheme, which you should check carefully before purchasing your travel arrangements. Reliance Tours & Travels of Bangladesh is not financially liable due to the insolvency of your travel agent for monies held by your travel agent on our behalf.

If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or subcontractors will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorization before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 03 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.

Under EU Law (it is your responsibility to check your rights for non EU countries), you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.
We cannot accept liability for any delay which is due to any of the reasons set out in clause 4 of these Booking Conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time).

The carrier(s), flight timings and types of aircraft shown on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be shown on your tickets which will be dispatched to you before departure. You should check your tickets very carefully immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched we will contact you as soon as we can to let you know.

Reliance Tours & Travels is a sister concern of Reliance Group, one of the business house in Bangladesh.All Client Contracts are with Reliance Tours & Travels the Registered and corporate Office in Dhaka,Bangladesh. All Reliance Tours & Travels’s legally appointed branch or country offices outside Bangladesh act as agent or service provider only.

Reliance Tours & Travels reserves the right to update these booking conditions at any time and publish any updates on our website. All updates take effect immediately after being published on our website from the Issue Date as shown below on those amended conditions. Bookings Conditions may vary according to your country of booking. It is recommended that all clients consult our website at the time of booking and download a copy of these conditions as it will be assumed that all clients have agreed to any amendments at the time of booking and by paying the deposit or full payment.